24 hours notice is required to cancel or reschedule an appointment.

If you are unable to give the 24 hour notice, your payment for the service will remain applied to the missed appointment and will not be returned to your account.

If a client fails to contact the business and no-shows the appointment, future service may be denied.

Appointment times have been booked and arranged specifically by and for you, and we do our best to honor and respect them, so we ask that you please do the same!

If you arrive late, your session may be shortened in order to accommodate following appointments. Depending upon how late you arrive, it will be determined if there is enough time remaining to start a treatment (15 minutes after is typically the cut off time). Regardless of the length of the treatment given, you will be responsible for the full session, however we will do our best to satisfy the scheduled time.

Out of respect and consideration of your service provider, and other clients, please plan your visit accordingly by arriving at least five to ten minutes before your scheduled appointment to allow time for parking, using the restroom, consult, and filling out an intake form if needed.

If you have had a cough, fever, or any other symptoms of contagious sickness with 48 hours of your appointment, please reschedule your appointment. If you arrive expressing symptoms of sickness and we have to deny service to protect the health of our team and clients, the payment for that appointment cannot be transferred to a future service.

Please consider that we work on all populations and many people who enter may be immune compromised, pregnant, elderly, etc. If we all take necessary actions we can better protect each other! Your comfort, health, and safety is our priority.

All services are therapeutic in nature. Any inappropriate behavior, violence, disrespect, or sexual advancements will not be tolerated and will be reported to the authorities immediately, where legal action will be taken. If a situation occurs during session, it will be terminated and the client will remain responsible for full service value, and denied future service.

Please refrain from any alcohol or drug use before session.

Please refrain from any strong odors such as smoke of any kind, perfume, lotions, etc. as providers and guests can be sensitive or allergic.

If you are sick, or have any contagious conditions please inform us as soon as you can before your appointment. It is better for everyone involved to cancel until you are symptom free for at least 24-48 hours.

A doctor’s note is not required to receive massage, but please get your doctor’s approval to receive massage therapy during your pregnancy, especially if you are high risk or have any complications or concerns.

All clients must be 18 years of age or older. If you are interested in booking for your child who is 13+ years old, contact the business directly for any possible exceptions.

Services require prepayment upon booking. If you cancel outside of the 24 hours, your full payment is returned in the form of a credit on you Haven account and can be applied towards a future service. If you wish to receive a refund instead, we can refund you the amount we received (excludes credit card fees that were taken out).

No refunds are given for services that were cancelled or no-showed within 24 hours of the appointment, gift certificates, or the shop items. Exchanges on shop items are valid for 14 days.

No babies/children are allowed in the spa. Children are allowed in the shop during the shop hours as long as they are under constant and close adult supervision. If you must bring a guest to your appointment, they are welcome to quietly wait in our lounge while you receive your service.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.